Features

  • Voice Recognition
  • Text to Speech (TTS)
  • Third party integration
  • Voice VXML (VXML)
  • Call transfers
  • Call recording
  • High capacity

Uses

  • Automated attendant
  • Call centre IVR
  • Hosted contact centre
  • Hosted IVR
  • Call queueing
  • Hosted VXML
  • Call overflow

Hosted and Managed IVR

Voice Logic’s scalable Interactive Voice Response (IVR) platform is one of the highest throughput platforms in Australia providing capacity for over 3000 calls at any given time and a full suite of IVR features.

Providing services such as Voice Recognition, Voice XML (VXML) hosting, Text 2 Speech (TTS), IVR, Auto Attendant, third party software integration and more coupled with a high capacity, high availability communications environment, the Voice Logic managed IVR platform allows you to automate your telephone process and become more efficient without the need for onsite equipment and services.

Quick deployment

With a number of years experience, Voice Logic can assist in getting a cloud based hosted IVR solution up and running with little fuss allowing you to concentrate on your core business and keep costs down at the same time.

Business continuity

With Australia’s highest capacity voice platform, the Voice Logic IVR service can handle the most demanding traffic peaks to ensure all your calls are processed in the most efficient manner.

Flexibility

With our flexible service platform and in house ivr programming, we can combine intelligent call routing and distribution, queuing, auto attendant, cti, ivr menu’s, inbound call processing, contact centre services and more into a complete solution for you.